Services

MyEngineer

You can find the service description here

Pricing

Accounting is you pay what you use and no fixed monthly costs.
Billing is done in 15 minute intervals.

There are only costs after consultation and order.

The actual hourly rates can be found on the "Get started" page of the MyEngineer-AppMyEngineer_Hourly rates.png

Contract terms

With our MyEngineer service there is no contract period.
You can start the app via your NWS Customer Interface and you can delete it at any time. 

Service level

Netways Managed Services provides services at different service levels, which are defined as follows:

  1. 8x5, during business hours: Monday through Friday from 9:30 a.m. to 5:30 p.m. German
    time, excluding German or Bavarian holidays.
  2. 24x7, scheduled, outside business hours: Monday through Friday from 5:30 p.m. to 9:30
    a.m. – Saturday, Sunday, and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m.
  3. 24x7, emergency: Monday through Friday from 5:30 p.m. to 9:30 a.m. – Saturday, Sunday,
    and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m

Where can I find the cost overview of the current MyEngineer hours

You can find the cost overview of the current MyEngineers hours in the MyEngineer App:

MyEngineer -> TimesheetMyEngineer_Cost_Explorer.PNG


In the Timesheet field you can select the time span within which the MyEngineer costs should be displayed
By default the current month is always displayed

In the summary field you can see which kind of hourly rate was booked

In the Reported Tickets field you can see all tickets including the subject, type of support and the time needed for it. 
If you click on the ticket number, you can see the complete communication history.

Kubernetes

Pricing

With us, you only pay as much as you actually use.

Prices are based on the hourly usage of your resources, such as CPU, RAM, DISK, load balancer, that are used to run your controlplane and worker nodes.

You can find the exact billing details for individual resources on our Pricing page.

Contract terms


  • With our Managed Kubernetes there is no contract period.
  • You can start your K8s project on your own and you can delete it on your own. 
  • As soon as you have deleted your cluster, no furhter costs will be accountet for it.

Canceling K8s service


To cancel the K8s Service, you just have to delete your started clusters.

Go on the NWS Customer Interface to your K8s clusters

k8s 10 delete cluster.PNG

When it´s deleted, no furher costs will be accountet. 

P.S.: please check that no more PVCs are stored. Otherwise, there will be even more costs for this.

Cloud Services - OpenStack

Pricing

Compute-, Storage- and Network-Ressources

With us, you only pay as much as you actually use.

Prices are based on the hourly usage of your resources, such as CPU, RAM, Disk, load balancer, that are used to run your VMs.

You can find the exact billing details for individual resources on our Pricing page.

Traffic

Traffic is billed by volume per month. Only Ingress- and Egress-Traffic which leaves our data centre is going to be accounted for. Due to the high bandwidth network links there is no 100% accurate measurement possible without affecting the network performance. This is why we are using sFlow.

sFlow is an industry-standard, which was designed to provide continuous network-wide monitoring of L2-L7 packet flows in high-speed switched environments. A key element of sFlow is the statistical sampling of packets forwarded by a switch or router. Every sample includes all of the header information of this particular kind of traffic.

Our sampling rates depend on the speed of the specific network link:

1 GE 1 of 1.000 packets
10 GE 1 of 2.000 packets
40 GE 1 of 40.000 packets

For instance, if a customer is sending 5 GB of data within a billing period (month), we will collect about 33.000 samples with an average packet size of 150 Bytes on a 1 GE link. The error rate, in this case, will be about 1.07 %.

sampling-graph-1.jpg 


Contract terms

With our OpenStack, there is no contract period.

You can start your OpenStack project on your own and you can delete it on your own. 

As soon as you have deleted your VMs, no further costs will be accounted for it.

NWS Apps

Pricing

You can find the actual prices of all NWS Apps on our pricing site.

Contract terms

The contract terms for a NWS App depends on the selected payment method:

  • If you pay by credit card or PayPal, the NWS apps can be cancelled monthly.
  • If you pay by purchase on account, the NWS Apps can be cancelled annually. The purchase price is due in advance.

Canceling NWS App


To cancel a NWS App, you just have to go on the NWS Customer Interface , choose your NWS App

App_kündigen.png

When you click on the upper "Cancel"-button, your contract will be deleted to the end of the started month. 

When you click on the lower "Cancel this App and delete all data"-button, your contract and all data will be deleted instantly.