Contracts
Contract related documents
Contract administration
Manage Payment method
In order to start our K8s, OpenStack or DBaaS services, you need to deposit a payment method in advance:
- To do this, click on the person icon in the top right-hand corner of the screen in our customer interface (https://my.nws.netways.de/)
- Choose "Manage Payment"
- Choose your payement method: Purchase on Account, PayPal or Creditcard
- If you select the purchase on account, we will automatically receive a request for it. We will then check if we can approve the request or if you need to select another payment method.
Bills and Costs
Where can I find my bills?
Alternative:
Where can I deposit a separate E-mail for invoicing?
To ensure that our invoices are sent directly to the correct department (e.g. accounting department), you can deposit billing addresses.
For this you go in the NWS-Customer-Interface to "Manage Organisation".
Now you can enter an E-mail for invoicing.
If the "invoicing" field is left blank, the invoices will go directly to the main address stored under the "Email" field.
Is it possible to deposit several E-Mail adresses for invoicing?
Yes, it is possible. You can simply enter multiple e-mail addresses in the "E-mail for invoicing" field at "Manage Organisation". They only have to be separated by a comma.
The first address will be used as "To:", all following addresses will be packed into the "CC:".
Where can I find the balance amount
If we have deposited a balance for you, you can check the remaining amount yourself at any time.
You will find the amount in the invoice area:
- All monthly invoice amounts will be deducted from the deposited balance amount until it is completely used up.
Cost explorer
Since our NETWAYS Cloud, DBaaS and Kubernetes support service are charged on a consumption-dependent basis, you can always see how much costs have already been generated for these services during the month with our Cost Explorer.
You can find the Cost Explorer in the submenu of the respective service (see screenshot):
There is here once a display of the current consumption in this month:
And then there is a projection of the expected total cost based on current consumption:
All infos about the MyEngineer cost explorer can be found here.
There is no Cost Explorer for our SaaS platform, as there are only fixed prices for it.
Services
MyEngineer
You can find the MyEngineer-service description here
Pricing
Accounting is you pay what you use and no fixed monthly costs.
Billing is done in 15 minute intervals.
There are only costs after consultation and order.
The actual hourly rates can be found on the "Get started" page of the MyEngineer-App.
https://my.nws.netways.de/ -> MyEngineer -> Get started
Contract terms
With our MyEngineer service there is no contract period.
You can start the app via your NWS Customer Interface and you can delete it at any time.
Service level
Netways Managed Services provides services at different service levels, which are defined as follows:
- 8x5, during business hours: Monday through Friday from 9:30 a.m. to 5:30 p.m. German
time, excluding German or Bavarian holidays. - 24x7, scheduled, outside business hours: Monday through Friday from 5:30 p.m. to 9:30
a.m. – Saturday, Sunday, and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m. - 24x7, emergency: Monday through Friday from 5:30 p.m. to 9:30 a.m. – Saturday, Sunday,
and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m
Where can I find the cost overview of the current MyEngineer hours
You can find the cost overview of the current MyEngineers hours in the MyEngineer App:
https://my.nws.netways.de/ -> MyEngineer -> Timesheet
In the Timesheet field you can select the time span within which the MyEngineer costs should be displayed
By default the current month is always displayed
In the summary field you can see which kind of hourly rate was booked.
How do I know which tickets MyEngineers have processed in the booked time?
You find this Information in the field "Reported Tickets" in the Myengineer App right below the Summary of the booked MyEngineer hours.
https://my.nws.netways.de/ -> MyEngineer -> Timesheet -> Reported Tickets
In the Reported Tickets field you can see all tickets including the subject, type of support and the time needed for it.
If you click on the ticket number, you can see the complete communication history.
Kubernetes
Pricing
With us, you only pay as much as you actually use.
Prices are based on the hourly usage of your resources, such as CPU, RAM, DISK, load balancer, that are used to run your controlplane and worker nodes.
You can find the exact billing details for individual resources on our Pricing page.
Contract terms
- With our Managed Kubernetes there is no contract period.
- You can start your K8s project on your own and you can delete it on your own.
- As soon as you have deleted your cluster, no furhter costs will be accountet for it.
- We check the background of a freemailer address before we can approve it, as we only offer Openstack for B2B customers.
Canceling K8s service
To cancel the K8s Service, you just have to delete your started clusters.
Go on the NWS Customer Interface to your K8s clusters
When it´s deleted, no furher costs will be accountet.
P.S.: please check that no more PVCs are stored. Otherwise, there will be even more costs for this.
Cloud Services - OpenStack
Pricing
Compute-, Storage- and Network-Ressources
With us, you only pay as much as you actually use.
Prices are based on the hourly usage of your resources, such as CPU, RAM, Disk, load balancer, that are used to run your VMs.
You can find the exact billing details for individual resources on our Pricing page.
Traffic
Traffic is billed by volume per month. Only Ingress- and Egress-Traffic which leaves our data centre is going to be accounted for. Due to the high bandwidth network links there is no 100% accurate measurement possible without affecting the network performance. This is why we are using sFlow.
sFlow is an industry-standard, which was designed to provide continuous network-wide monitoring of L2-L7 packet flows in high-speed switched environments. A key element of sFlow is the statistical sampling of packets forwarded by a switch or router. Every sample includes all of the header information of this particular kind of traffic.
Our sampling rates depend on the speed of the specific network link:
1 GE | 1 of 1.000 packets |
10 GE | 1 of 2.000 packets |
40 GE | 1 of 40.000 packets |
For instance, if a customer is sending 5 GB of data within a billing period (month), we will collect about 33.000 samples with an average packet size of 150 Bytes on a 1 GE link. The error rate, in this case, will be about 1.07 %.
Contract terms
With our OpenStack, there is no contract period.
You can start your OpenStack project on your own and you can delete it on your own.
As soon as you have deleted your VMs, no further costs will be accounted for it.
We check the background of a freemailer address before we can approve it, as we only offer Openstack for B2B customers.
NWS Apps
Pricing
You can find the actual prices of all NWS Apps on our pricing site.
Contract terms
The contract terms for a NWS App depends on the selected payment method:
- If you pay by credit card or PayPal, the NWS apps can be cancelled monthly.
- If you pay by purchase on account, the NWS Apps can be cancelled annually. The purchase price is due in advance.
Canceling NWS App
To cancel a NWS App, you just have to go on the NWS Customer Interface , choose your NWS App
Under "Manage contract" you will find two options for canceling your app:
When you click on the upper "Cancel"-button, your contract will be deleted to the end of the started month.
When you click on the lower "Cancel this App and delete all data"-button, your contract and all data will be deleted instantly.