Contracts

Contract related documents

Contract administration

Contract administration

Manage Payment method

In order to start our K8s, OpenStack or DBaaS services, you need to deposit a payment method in advance:

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Contract administration

Bills and Costs

Where can I find my bills?


  • You can find your bills on your NWS Dashboard MyEngineer_Bills.pngMyEngineer_Bills_2.png
  • When you click on "view all invoices", you will find all extisting bills created for your account -> here you can download every single bill 
  • You will receive a separate invoice for each started project within our services you start 

Alternative:

  • click on your user icon at the upper right corner of your screenBills_Alternative.png
  • now go on "Show invoices"17 show invoices.png

Where can I deposit a separate E-mail for invoicing? 

To ensure that our invoices are sent directly to the correct department (e.g. accounting department), you can deposit billing addresses.

For this you go in the NWS-Customer-Interface to "Manage Organisation".  Billing_Adresse1.png

Now you can enter an E-mail for invoicing.

Billing_Adresse2.png

If the "invoicing" field is left blank, the invoices will go directly to the main address stored under the "Email" field.

Is it possible to deposit several E-Mail adresses for invoicing?

Yes, it is possible. You can simply enter multiple e-mail addresses in the "E-mail for invoicing" field at "Manage Organisation". They only have to be separated by a comma.

The first address will be used as "To:", all following addresses will be packed into the "CC:".

Where can I find the balance amount

If we have deposited a balance for you, you can check the remaining amount yourself at any time.

You will find the amount in the invoice area:

  • go on "Overview" and click on "View all invoices"MyEngineer_Bills.png


  • Here you can find the balance amount under the invoice graphicMyEngineer-Balance.png


  • All monthly invoice amounts will be deducted from the deposited balance amount until it is completely used up. 

Cost explorer

Since our NETWAYS Cloud, DBaaS and Kubernetes support service are charged on a consumption-dependent basis, you can always see how much costs have already been generated for these services during the month with our Cost Explorer.

You can find the Cost Explorer in the submenu of the respective service (see screenshot):Cost_Explorer.png

There is here once a display of the current consumption in this month:Cost_Explorer1.png

And then there is a projection of the expected total cost based on current consumption:Cost_Explorer2.png

All infos about the MyEngineer cost explorer can be found here

There is no Cost Explorer for our SaaS platform, as there are only fixed prices for it.

Services

Services

MyEngineer

You can find the MyEngineer-service description here

Pricing

Accounting is you pay what you use and no fixed monthly costs.
Billing is done in 15 minute intervals.

There are only costs after consultation and order.

The actual hourly rates can be found on the "Get started" page of the MyEngineer-App.

https://my.nws.netways.de/ -> MyEngineer -> Get started

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Contract terms

With our MyEngineer service there is no contract period.
You can start the app via your NWS Customer Interface and you can delete it at any time. 

Service level

Netways Managed Services provides services at different service levels, which are defined as follows:

  1. 8x5, during business hours: Monday through Friday from 9:30 a.m. to 5:30 p.m. German
    time, excluding German or Bavarian holidays.
  2. 24x7, scheduled, outside business hours: Monday through Friday from 5:30 p.m. to 9:30
    a.m. – Saturday, Sunday, and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m.
  3. 24x7, emergency: Monday through Friday from 5:30 p.m. to 9:30 a.m. – Saturday, Sunday,
    and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m

Where can I find the cost overview of the current MyEngineer hours

You can find the cost overview of the current MyEngineers hours in the MyEngineer App:

https://my.nws.netways.de/ -> MyEngineer -> TimesheetMyEngineer_Cost_Explorer.PNG


In the Timesheet field you can select the time span within which the MyEngineer costs should be displayed
By default the current month is always displayed

In the summary field you can see which kind of hourly rate was booked.

How do I know which tickets MyEngineers have processed in the booked time?

You find this Information in the field "Reported Tickets" in the Myengineer App right below the Summary of the booked MyEngineer hours.

https://my.nws.netways.de/ -> MyEngineer -> Timesheet -> Reported Tickets

In the Reported Tickets field you can see all tickets including the subject, type of support and the time needed for it. 
If you click on the ticket number, you can see the complete communication history.

MyEngineer_Reported_Tickets.png

Services

Kubernetes

Pricing

With us, you only pay as much as you actually use.

Prices are based on the hourly usage of your resources, such as CPU, RAM, DISK, load balancer, that are used to run your controlplane and worker nodes.

You can find the exact billing details for individual resources on our Pricing page.

Contract terms


  • With our Managed Kubernetes there is no contract period.
  • You can start your K8s project on your own and you can delete it on your own. 
  • As soon as you have deleted your cluster, no furhter costs will be accountet for it.
  • We check the background of a freemailer address before we can approve it, as we only offer Openstack for B2B customers.

Canceling K8s service


To cancel the K8s Service, you just have to delete your started clusters.

Go on the NWS Customer Interface to your K8s clusters

k8s 10 delete cluster.PNG

When it´s deleted, no furher costs will be accountet. 

P.S.: please check that no more PVCs are stored. Otherwise, there will be even more costs for this.

Services

Cloud Services - OpenStack

Pricing

Compute-, Storage- and Network-Ressources

With us, you only pay as much as you actually use.

Prices are based on the hourly usage of your resources, such as CPU, RAM, Disk, load balancer, that are used to run your VMs.

You can find the exact billing details for individual resources on our Pricing page.

Traffic

Traffic is billed by volume per month. Only Ingress- and Egress-Traffic which leaves our data centre is going to be accounted for. Due to the high bandwidth network links there is no 100% accurate measurement possible without affecting the network performance. This is why we are using sFlow.

sFlow is an industry-standard, which was designed to provide continuous network-wide monitoring of L2-L7 packet flows in high-speed switched environments. A key element of sFlow is the statistical sampling of packets forwarded by a switch or router. Every sample includes all of the header information of this particular kind of traffic.

Our sampling rates depend on the speed of the specific network link:

1 GE 1 of 1.000 packets
10 GE 1 of 2.000 packets
40 GE 1 of 40.000 packets

For instance, if a customer is sending 5 GB of data within a billing period (month), we will collect about 33.000 samples with an average packet size of 150 Bytes on a 1 GE link. The error rate, in this case, will be about 1.07 %.

sampling-graph-1.jpg 


Contract terms

With our OpenStack, there is no contract period.

You can start your OpenStack project on your own and you can delete it on your own. 

As soon as you have deleted your VMs, no further costs will be accounted for it.

We check the background of a freemailer address before we can approve it, as we only offer Openstack for B2B customers.

Services

NWS Apps

Pricing

You can find the actual prices of all NWS Apps on our pricing site.

Contract terms

The contract terms for a NWS App depends on the selected payment method:

  • If you pay by credit card or PayPal, the NWS apps can be cancelled monthly.
  • If you pay by purchase on account, the NWS Apps can be cancelled annually. The purchase price is due in advance.

Canceling NWS App


To cancel a NWS App, you just have to go on the NWS Customer Interface , choose your NWS App

App_kündigen.png

Under "Manage contract" you will find two options for canceling your app:

When you click on the upper "Cancel"-button, your contract will be deleted to the end of the started month. 

When you click on the lower "Cancel this App and delete all data"-button, your contract and all data will be deleted instantly.