MyEngineer
MyEngineer Introduction
General Information
You can start and use our NETWAYS Cloud (OpenStack) and Kubernetes Service completely independently.
But if you need support in the operation of your environment, you can book the MyEngineer Service.
MyEngineer features
Personal contact
Your MyEngineer is your permanent contact person with direct dialing. No hotline or waiting loop. Reach out and you’ll directly reach your MyEngineer – whether by phone, email or ticket.
24/7 Service
Whenever something goes wrong, you can contact us. You can send us normal requests via mail, ticket or phone. In case of emergency we are available 24/7 via our hotline.
Know how
We’re familiar with the latest technologies and constantly upskill ourselves around the OpenSource universe.
Pricing
Just pay when you use it, no fix support fees.
Here you can always find the actual MyEngineer hourly rates.
MyEngineer Support for Kubernetes Service
Before creating your first K8s cluster, we look together at your existing infrastructure. We support you with appropriate architectural advice, make a topography of your intentions and plan the route you want to go. Then we kick start your cluster.
- Conceptual work and architectural consulting
- Recommendations for processes and methods
- Clarification of all open questions before the start
After setting up your K8s clusters, we can provide you a direct contact persion for:
- Troubleshooting
- Scaling and constantly adapting Kubernetes to your needs
- Help with using resources even more efficiently
MyEngineer Support for OpenStack
We examine your current IT environment and set new goals. We support you with appropriate architectural advice, look at the horizon of your intentions and dare a forecast for the next upcoming steps to building the desired infrastructure. Then we kick start your project in the cloud.
- Consulting & concept creation
- Recommendations for better processes
- Q&A sessions to tackle all your questions
After setting your cloud up, we can provide you a direct contact persion for:
- Troubleshooting & tailored monitoring and backup solutions
- Scaling and constant adaptation of the cloud to your needs
- Help with using resources even more efficiently
Functions overview
Get started
Here you will find the most important general information:
- How can you reach us in case of need?
- What are the conditions?
- Where are we located?
Tickets
Here you can find all tickets that have ever been opened in connection with your NWS account.
Requests that are currently still being processed can be found in the open tickets.
All completed tasks can be found under closed tickets.
You can also use the "new Ticket" icon to submit a new request to our MyEngineers.
If you click on "Show" you will see the entire history of the ticket
With the "Resolve"-Button you can close the request.
Timesheet
Here you can find all MyEngineer assignments booked so far.
How this works you can read here.
Starting MyEngineer
Sign in to your NWS Account and start the MyEngineer-App
A valid means of payment must first be deposited before you can start Kubernetes, OpenStack, DBaaS or MyEngineer
Here you can find instructions for setup your payment method.
The MyEngineer app works based on consumption. When you don´t use our support, nothing will be charged.
That´s why starting the MyEngineer App does not incur any costs by default
Read here how the pricing of the MyEngineer-Support Service works.
Contact our MyEngineers
Start with MyEngineer
Start our MyEngineer-Support-Service on your NWS-dashboard.
Start to find out how this works!
Contact our Engineers
On the "Get started" Tab you find all possible ways to contact us:
Just write a mail to nws@netways.de
Ticket
Simply open a ticket in the MyEngineer app under the "tickets" tab -> there you also get an overview about all open and closed tickets 
Phone
During our business hours from 09.30 am to 5.30 pm: +49 911 92885–0
In case of EMERGENCY you find the 24/7 hotline numbers on the "Get Started" page of the MyEngineer-App.