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MyEngineer Introduction

General Information

You can start and use our NETWAYS Cloud (OpenStack) and Kubernetes Service completely independently. 
But if you need support in the operation of your environment, you can book the MyEngineer Service.

MyEngineer features

Personal contact

Your MyEngineer is your permanent contact person with direct dialing. No hotline or waiting loop. Reach out and you’ll directly reach your MyEngineer – whether by phone, email or ticket.

24/7 Service

Whenever something goes wrong, you can contact us. You can send us normal requests via mail, ticket or phone. In case of emergency we are available 24/7 via our hotline.

Know how

We’re familiar with the latest technologies and constantly upskill ourselves around the OpenSource universe.

Pricing

Just pay when you use it, no fix support fees.

Here you can always find the actual MyEngineer hourly rates.

MyEngineer Support for Kubernetes Service

Before creating your first K8s cluster, we look together at your existing infrastructure. We support you with appropriate architectural advice, make a topography of your intentions and plan the route you want to go. Then we kick start your cluster.

  • Conceptual work and architectural consulting
  • Recommendations for processes and methods
  • Clarification of all open questions before the start

After setting up your K8s clusters, we can provide you a direct contact persion for:

  • Troubleshooting
  • Scaling and constantly adapting Kubernetes to your needs
  • Help with using resources even more efficiently

MyEngineer Support for OpenStack

We examine your current IT environment and set new goals. We support you with appropriate architectural advice, look at the horizon of your intentions and dare a forecast for the next upcoming steps to building the desired infrastructure. Then we kick start your project in the cloud.

  • Consulting & concept creation
  • Recommendations for better processes
  • Q&A sessions to tackle all your questions

After setting your cloud up, we can provide you a direct contact persion for:

  • Troubleshooting & tailored monitoring and backup solutions
  • Scaling and constant adaptation of the cloud to your needs
  • Help with using resources even more efficiently
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