MyEngineer
You can find the MyEngineer-service description here
Pricing
Accounting is you pay what you use and no fixed monthly costs.
Billing is done in 15 minute intervals.
There are only costs after consultation and order.
The actual hourly rates can be found on the "Get started" page of the MyEngineer-App.
https://my.nws.netways.de/ -> MyEngineer -> Get started
Contract terms
With our MyEngineer service there is no contract period.
You can start the app via your NWS Customer Interface and you can delete it at any time.
Service level
Netways Managed Services provides services at different service levels, which are defined as follows:
- 8x5, during business hours: Monday through Friday from 9:30 a.m. to 5:30 p.m. German
time, excluding German or Bavarian holidays. - 24x7, scheduled, outside business hours: Monday through Friday from 5:30 p.m. to 9:30
a.m. – Saturday, Sunday, and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m. - 24x7, emergency: Monday through Friday from 5:30 p.m. to 9:30 a.m. – Saturday, Sunday,
and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m
Where can I find the cost overview of the current MyEngineer hours
You can find the cost overview of the current MyEngineers hours in the MyEngineer App:
https://my.nws.netways.de/ -> MyEngineer -> Timesheet
In the Timesheet field you can select the time span within which the MyEngineer costs should be displayed
By default the current month is always displayed
In the summary field you can see which kind of hourly rate was booked.
How do I know which tickets MyEngineers have processed in the booked time?
You find this Information in the field "Reported Tickets" in the Myengineer App right below the Summary of the booked MyEngineer hours.
https://my.nws.netways.de/ -> MyEngineer -> Timesheet -> Reported Tickets
In the Reported Tickets field you can see all tickets including the subject, type of support and the time needed for it.
If you click on the ticket number, you can see the complete communication history.
