You can find the service description here
Accounting is you pay what you use and no fixed monthly costs.
Billing is done in 15 minute intervals.
There are only costs after consultation and order.
With our MyEngineer service there is no contract period.
You can start the app via your NWS Customer Interface and you can delete it at any time.
Netways Managed Services provides services at different service levels, which are defined as follows:
- 8x5, during business hours: Monday through Friday from 9:30 a.m. to 5:30 p.m. German
time, excluding German or Bavarian holidays.
- 24x7, scheduled, outside business hours: Monday through Friday from 5:30 p.m. to 9:30
a.m. – Saturday, Sunday, and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m.
- 24x7, emergency: Monday through Friday from 5:30 p.m. to 9:30 a.m. – Saturday, Sunday,
and German and Bavarian holidays from 12:00 a.m. to 11:59 p.m
Where can I find the cost overview of the current MyEngineer hours
You can find the cost overview of the current MyEngineers hours in the MyEngineer App:
In the Timesheet field you can select the time span within which the MyEngineer costs should be displayed
By default the current month is always displayed
In the summary field you can see which kind of hourly rate was booked
In the Reported Tickets field you can see all tickets including the subject, type of support and the time needed for it.
If you click on the ticket number, you can see the complete communication history.