Bills and Costs
Where can I find my bills?
Where can I deposit a separate E-mail for invoicing?
To ensure that our invoices are sent directly to the correct department (e.g. accounting department), you can deposit billing addresses.
For this you go in the NWS-Customer-Interface to "Manage Organisation".
Now you can enter an E-mail for invoicing.
If the "invoicing" field is left blank, the invoices will go directly to the main address stored under the "Email" field.
Is it possible to deposit several E-Mail adresses for invoicing?
Yes, it is possible. You can simply enter multiple e-mail addresses in the "E-mail for invoicing" field at "Manage Organisation". They only have to be separated by a comma.
The first address will be used as "To:", all following addresses will be packed into the "CC:".
Where can I find the balance amount
If we have deposited a balance for you, you can check the remaining amount yourself at any time.
You will find the amount in the invoice area:
- All monthly invoice amounts will be deducted from the deposited balance amount until it is completely used up.
Since our NETWAYS Cloud, DBaaS and Kubernetes support service are charged on a consumption-dependent basis, you can always see how much costs have already been generated for these services during the month with our Cost Explorer.
You can find the Cost Explorer in the submenu of the respective service (see screenshot):
There is here once a display of the current consumption in this month:
And then there is a projection of the expected total cost based on current consumption:
All infos about the MyEngineer cost explorer can be found here.
There is no Cost Explorer for our SaaS platform, as there are only fixed prices for it.