Support
Costs for Data Migration
A migration of existing data is not free, but can be billed and performed within the MyEngineer®-Service.
Support Coverage
The support included in our Icinga Managed Service covers:
- free resolution of problems in ongoing operation
- assistance with application and user issues on a Best Effort basis
Errors and Security Vulnerabilities in Icinga
The Icinga Managed Service does not include fixing software bugs and security vulnerabilities.
In this case, a fix in the Icinga project must be awaited.
Pricing
The price of the Icinga Managed Service includes the following cost items:
- Data traffic – no separate billing
- Maintenance – e.g., applying updates
- Support – see above
- Monitoring – the Icinga Managed Service is continuously monitored for functionality