Costs and Billing
Billing is based on a “Pay-as-you-go” principle – with no fixed monthly fees.
Charges are calculated in 15‑minute intervals.
Costs are incurred only after prior agreement and commissioning.
The current hourly rates can be found on the Get Started page in the MyEngineer® app under MyNWS.
Contract Terms
With our MyEngineer® service there is no contract duration.
You can start the app via your MyNWS customer interface and delete it at any time.
Service Level (SLAs)
Netways Managed Services offers services at different service levels, defined as follows:
- 8x5, during business hours: Monday to Friday from 9:30 am to 5:30 pm German time, excluding German or Bavarian public holidays.
- 24x7, scheduled, outside business hours: Monday to Friday from 5:30 pm to 9:30 am – Saturday, Sunday and German or Bavarian public holidays from 00:00 to 23:59.
- 24x7, emergency: Monday to Friday from 5:30 pm to 9:30 am – Saturday, Sunday and German or Bavarian public holidays from 00:00 to 23:59.
Cost Overview for MyEngineer®
The cost overview of the current MyEngineer® hours can be found in the MyEngineer® app under MyNWS, tab Timesheet:
Here you can select the period for which the MyEngineer® costs should be displayed.
By default, the current month is always shown.
In the Summary field you can see which hourly rate was booked.
Processed Tickets
Information about processed tickets can be found in the Reported Tickets field in the MyEngineer® app directly below the summary of the booked MyEngineer® hours.
In the Reported Tickets field you see all tickets, including subject, type of support, and the time required.
Clicking on the ticket number lets you view the entire communication related to it.
