MyEngineer®
General Information
You can use the NETWAYS Cloud and NETWAYS Managed
Kubernetes completely independently.
However, if you need assistance operating your environment, you can book the MyEngineer® service.
Benefits of MyEngineer®
Personal Contact Person
Your MyEngineer® is your dedicated contact with a direct extension.
No hotline or waiting line. Contact us, and you’ll reach your MyEngineer® directly –
whether by phone, e‑mail, or ticket.
24/7 Service
Whenever something goes wrong, you can contact us. You can send ordinary requests via mail, ticket, or phone.
In an emergency we are reachable around the clock through our hotline.
Know‑how
We are familiar with the latest technologies and continuously educate ourselves in the open‑source universe.
Pricing
You only pay when you use the service – no fixed support fees.
Here you will always find the current MyEngineer® hourly rates.
MyEngineer® Support for NETWAYS Managed Kubernetes
Before you create your first K8s cluster, we will review your existing infrastructure together. We support you with appropriate architecture consulting, create a topology of your plans, and jointly plan the next steps. Afterwards we launch your cluster.
- Concept work and architecture consulting
- Recommendations for processes and methods
- Clarification of all open questions before the start
After your K8s clusters are set up, we can provide you with a direct contact person for:
- Troubleshooting
- Scaling and continuous adaptation of Kubernetes to your needs
- Assistance with more efficient resource usage
MyEngineer® Support for the NETWAYS Cloud
We analyze your current IT environment and define new goals. We support you with appropriate architecture consulting, take a look at your plans, and make a forecast for the next steps toward building the desired infrastructure. Afterwards we launch your cloud project.
- Consulting & concept development
- Recommendations for better processes
- Q&A sessions to clarify all your questions
After your cloud is set up, we can provide you with a direct contact person for:
- Troubleshooting & custom monitoring and backup solutions
- Scaling and continuous adaptation of the cloud to your needs
- Assistance with more efficient resource usage